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Shipping Policy

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Effective Date: September 6, 2024

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At Willow & Ash Decor Co., we are committed to delivering your purchases to you promptly and securely. Please review our shipping policy below for information on shipping options, processing times, and other important details.

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1. Processing Time

  • All orders are processed within 2-3 business days, excluding weekends and holidays.

  • Custom or personalized orders may take additional time to process due to the nature of the product. Specific processing times for custom items will be communicated via email or product description.

  • You will receive a confirmation email with tracking information once your order has been shipped.

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2. Shipping Rates and Methods

Shipping rates will be calculated and displayed at checkout based on the delivery address and the size/weight of the order. We offer the following shipping options:

  • Standard Shipping: Estimated delivery within 3-7 business days after processing.

  • Expedited Shipping: Estimated delivery within 1-3 business days after processing (additional costs apply).

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3. Shipping Locations

We currently ship to addresses within the United States only. Unfortunately, we do not offer international shipping at this time.

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4. Local Pickup

For customers located near Shawano, WI, we offer a free Local Pickup option. If you select this option at checkout, we will notify you when your order is ready for pickup at our store:

Willow & Ash Decor Co.
512 N. Main Street, Shawano, WI 54166

Pickup orders are typically ready within 1-2 business days. Please contact us to arrange a pickup time during our business hours.

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5. Delivery Delays

While we strive to ensure prompt delivery, delays may occur due to circumstances beyond our control, such as carrier delays, inclement weather, or high order volumes. If your delivery is significantly delayed, we will notify you via email.

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6. Damaged or Lost Shipments

If your order arrives damaged or if it is lost during shipping, please contact us immediately at willowandashdecor@yahoo.com with your order number and details. We will work with you and the carrier to resolve the issue as quickly as possible.

  • Damaged Items: If your order arrives damaged, we may request photos of the damage to assess the situation and determine whether a replacement or store credit will be issued.

  • Lost Orders: If your order is marked as "delivered" but you have not received it, please check with your local post office or neighbors first. If the order cannot be located, we will assist in filing a claim with the carrier.

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7. Shipping Restrictions

Some items, such as oversized or fragile products, may be subject to additional shipping fees or restrictions. Any applicable restrictions will be noted on the product page.

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8. Changes to the Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with the updated effective date.

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9. Contact Us

If you have any questions or concerns about our shipping policy, please contact us at:

Willow & Ash Decor Co.
512 N. Main Street, Shawano, WI 54166
Email: willowandashdecor@yahoo.com
Phone: 715-201-0221

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