Privacy Policy
Effective Date: September 6, 2024
At Willow & Ash Decor Co., we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website or interact with us in any way.
1. Information We Collect​
We may collect the following types of personal information when you interact with our website or services:
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- Personal Identifiable Information (PII): Name, email address, phone number, and mailing address when you submit a contact form or make a purchase.
- Order Information: Billing and shipping addresses, payment details (processed through secure third-party providers), and order history.
- Website Usage Data: IP addresses, browser types, pages viewed, and browsing patterns via cookies or similar technologies to help improve our website and enhance user experience.
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2. How We Use Your Information
We use the information we collect for the following purposes:
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- To Fulfill Orders: Process your purchases, complete shipping and billing, and communicate with you about your orders.
- To Improve Customer Service: Respond to your inquiries, feedback, and support requests.
- Marketing Communications: Send newsletters, special promotions, and other updates (with your consent) via email. You can opt out of marketing emails at any time by clicking the “unsubscribe” link in our communications.
- Website Improvement: Analyze website traffic and user behavior to enhance site functionality and user experience.
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3. How We Protect Your Information​
We take your privacy seriously and implement the following measures to protect your personal information:
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- Secure Storage: Personal information is stored on secure servers protected by encryption, firewalls, and access controls.
- Payment Security: All payment transactions are processed through secure, encrypted gateways provided by third-party payment processors. *Willow & Ash Decor Co.* does not store any credit card details.
- Access Control: Only authorized personnel have access to your personal information, and we regularly review our security practices.
4. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:
- Third-Party Service Providers We may share information with trusted third parties who assist us in operating our website, conducting our business, or servicing you (e.g., payment processors, shipping carriers), as long as those parties agree to keep this information confidential.
- Legal Requirements: We may disclose personal information if required by law, court order, or in response to a legitimate legal request from law enforcement or government authorities.
5. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. Cookies are small data files stored on your device that help improve the website’s functionality and performance.
You can control and manage cookies through your browser settings. Please note that disabling cookies may impact certain website features.
6. Your Choices
You have the right to:
- Access and Correct Your Information: You may request access to or correction of your personal information at any time by contacting us.
- Opt-Out of Marketing Communications: If you no longer wish to receive marketing emails, you can opt out by clicking the “unsubscribe” link at the bottom of our emails or contacting us directly.
- Request Deletion of Your Information: You may request the deletion of your personal information, subject to any legal obligations we may have to retain it.
7. Children’s Privacy
Willow & Ash Decor Co. does not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently received information from a child under 13, we will delete such information from our records.
8. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with the effective date at the top. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
9. Contact Us
If you have any questions or concerns regarding this Privacy Policy or how we handle your personal information, please contact us at:
Willow & Ash Decor Co.
512 North Main Street, Shawano, WI 54166
Email: willowandashdecor@yahoo.com
Phone: (715) 201-0221
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